Return Policy – Keep it Cowboy

Alright, we know sometimes the gear just doesn’t fit right, the shirt’s too tight, or the color isn’t what you thought. Don’t worry, we’re here to help. We want you to be 100% satisfied with your purchase, so here’s how to handle returns, exchanges, and store credit.

⏳ Return Window: You’ve Got 30 Days to Make It Right

You’ve got 30 days from the day your order arrives at your doorstep to return it. After that, we can’t take it back — simple as that. Make sure to give it a good look when it arrives. If it ain’t for you, get that return rollin’ quick.

🛑 Final Sale Items – No Returns, No Exchanges

Some things are meant to stay with you for the long haul. These are the items that can’t be returned or exchanged:

  • Sale Barn items & accessories: Final sale, partner — no returns or exchanges.
  • Custom or special-order items: Once we make it, it’s yours.
  • Hats & jewelry: These can only be exchanged or returned for store credit.

💳 Installments – No Returns on Sezzle, Shop Pay, or Afterpay

If you paid with Sezzle, Shop Pay, or Afterpay, returns are not accepted. If you’ve got an issue, though, and it’s within the return window, we’ll make it right — just keep in mind, it’ll be store credit.

📦 Exchange Considerations – Let's Get You What You Need

  • Return shipping: If you change your mind, you’ll need to cover the return shipping fees. If we made a mistake or sent you the wrong item, we’ve got you covered.
  • Exchanges: If you want to swap for a different size, color, or item, we’ll get that process started for you. Just be aware that the item you want may not be in stock, and exchanges can take 10-12 business days to process.

💰 Refunds & Store Credit – Get What You Deserve

  • Refunds: Once we’ve got your gear back in good condition, we’ll issue a refund to your original payment method. It’ll take about 12-14 business days for it to show up in your account.
  • Store credit: If you’re not looking for an exchange and you want to return your product, we’ll send you store credit in the form of a gift certificate code to your email.
  • Gift recipients: If you received a gift and don’t want an exchange, don’t worry, we’ve got you covered. We’ll send you store credit.

📋 Important Return Guidelines – Keep It Clean

We want to keep things as simple as possible, but there are a few rules to follow:

  • Condition: All returned items must be unworn, unwashed, and free of any marks (like deodorant or makeup). If we find any issues, we’ll send the item back to you, and you’ll be responsible for shipping.
  • Shipping fees: We don’t refund shipping costs. So keep that in mind when you’re sending something back.
  • Lost or stolen packages: Once the package leaves our hands, it’s out of our control. If your package goes missing, you’ll need to contact USPS for help.
  • Return-to-Sender packages: If your order gets sent back to us for any reason (wrong address, etc.), you’ll have to pay a reshipment fee.

 

📞 Need Help?

If you’ve got any questions or need help with a return, let us know. We’re here to make sure you’re taken care of, no matter what.

  • Email: thesolocowboy@aninspiredcollective.com
  • Phone: (260) 213-1977

The Solo Cowboy’s Word of Wisdom:
We like to keep things clear, simple, and honest here. So, if you’ve got any issues, don’t hesitate to reach out. We’ll make sure you’re taken care of. Thanks for ridin’ with us, and we look forward to seeing you soon.

LYLAS,
The Solo Cowboy Team